Terms

Who you are dealing with

Ledo Drive AS, company number 935596920.

Bromyr 40, 3614 Kongsberg, Norway.

Telephone +47 413 40 780, e-mail [email protected].

Passenger transport licences: BU83, BU130 and BU152, issued by Buskerud fylkeskommune. The licences belong to the company and can be moved between cars.

Affiliated with the MyTaxi dispatch central, company number 918873732. Member of Norges Taxiforbund.

When a booking becomes binding

The form on this website sends a REQUEST. It is not a confirmed booking.

The journey is agreed only once Ledo Drive has checked the car schedule and sent you a confirmation by e-mail or SMS.

If you book well in advance, payment must reach us within two days of that confirmation. If the deadline falls on a weekend we wait until Monday. Without payment the booking lapses.

Price and payment

The price is for the car, not per passenger, and includes 12% VAT, tolls and parking.

Nights from 22:00 to 06:00, weekends and public holidays carry a 20% supplement. It is already part of the price you see before you send the request.

In the car you pay by card on the terminal. We do not accept cash, for the drivers' safety. Card payment on the website is coming. Companies can be invoiced.

Extra stops and changes of route are agreed case by case, by distance and time.

Waiting and delayed flights

The driver waits 10 minutes from the agreed pick-up time at no charge. At the airport he waits 30 minutes, counted from landing.

After that waiting is charged per minute: Standard and Premium NOK 11, Luxury NOK 15 during the day, and NOK 15 and NOK 20 at night, at weekends and on public holidays.

For airport pick-ups we track your flight and the free waiting time is counted from landing. After a long delay you may have to wait for the first available car.

Cancellation

Airport transfers can be cancelled at no cost up to 12 hours before pick-up.

For hourly hire, journeys of three hours or more and corporate bookings the limit is 24 hours.

Cancelling after that costs 50% of the price. Less than 2 hours before pick-up it costs the full price.

You can cancel yourself from the link in the confirmation, without an account.

If you do not show up

The driver waits the free waiting time and tries to reach you. If we get no answer the driver leaves after 60 minutes, counted from the pick-up time or from landing.

The journey then counts as a no-show and is not refunded.

The date, time, pick-up place, flight number and contact details in the booking are yours to get right. If they are wrong and we cannot reach you, the journey is treated the same way.

Refunds

Cancel within the deadline and we refund at once. The bank normally takes a couple of working days.

If we cannot carry out a confirmed journey for reasons on our side, such as a breakdown, an accident or a driver falling ill, we offer a replacement car. If there is none, you may cancel at no cost and are refunded in full.

We do not cover costs or losses beyond what you paid for the journey.

The car

You choose the class when booking. If we have to change the car it will be the same class or higher. We never substitute a lower class.

On board

Alcohol and smoking are forbidden in the car.

Violence, threats or attempts to damage the car entitle the driver to end the journey and, if necessary, call the police.

Discrimination of any kind is forbidden, from everyone in the car.

Children, animals and luggage

Child seats are free and available on request, from newborn upwards. Give the child's age and weight in the notes.

Animals travel at no extra charge, but must be agreed in advance by size and safe transport.

A wheelchair does not fit in the cabin, but can travel folded in the boot.

Luggage beyond the stated capacity of the class costs nothing as long as it fits without risk to the load or the car. If there is too much, it takes two cars or two runs, and we agree that with you first.

Governing law

Norwegian law applies. Complaints are handled by us first; see the complaints page.